Refund and Exchange:
Upon reception of the item back in our office in Bangkok, refund will be processed within 6 to 12 working days, to the same credit card used for the purchase.  (Please note that bank charge transaction or credit card fee may occur at your cost.)
In case of exchange, we will process to the exchange within in 3 to 4 working days upon reception of the parcel.  However if we do not have in stock the desired item for exchange, we will put it in production immediately with a lead time of 30 to 45 days.